FREQUENTLY ASKED QUESTIONS

Last updated: [Date]

Welcome to CalmByLili FAQ. Here you will find answers to the most common questions about our free Five-Element Reading service, our natural crystal products, and your shopping experience.

If you cannot find your answer here, please contact us at [your email address].

1、What is Chinese Zodiac crystal jewelry?

Chinese Zodiac crystal jewelry is crystal jewelry inspired by your Chinese Zodiac sign, birth date, birth season, and symbolic meanings from Chinese Five-Element culture.

2、How does Calm by Lili choose a bracelet direction?

Calm by Lili begins with your birth date, Chinese Zodiac, and birth season. These details are used with Chinese Five-Element symbolism to suggest one meaningful bracelet direction.

3、What are the five bracelet directions?

The five bracelet directions are Wealth, Calm, Action, Heart, and Protect. Each direction carries a different symbolic meaning and crystal combination.

4、What comes with a Core Bracelet?

Each Core Bracelet includes a three-crystal bracelet and an Energy & Intention Card. Some live offers may also include a Black Obsidian pendant gift.

5、Is Calm by Lili a fortune-telling brand?

Calm by Lili is a crystal jewelry brand. Chinese Zodiac and Five-Element culture are used as design inspiration, not as guaranteed predictions.

6、Why does Calm by Lili use birth date?

Your birth date helps identify your Chinese Zodiac and birth season, which are used as symbolic starting points for bracelet design.

7、What does “Birth date first. Crystal second.” mean?

It means Calm by Lili does not begin with color alone. The bracelet direction begins with your birth date, Chinese Zodiac, birth season, and the meaning you want to carry.

8、Is the bracelet match free?

Yes. The bracelet match is free and gives you one suggested bracelet direction based on your birth date, Chinese Zodiac, birth season, and Five-Element symbolism.

9、Do I need to buy a bracelet after the match?

No. The free match is a symbolic jewelry suggestion. Ordering a bracelet is optional.

10、What birth date format should I use?

You can use MM/DD/YYYY or write your date like this: 1992 Aug 18.

11、Is this bracelet handmade?

Yes. Each piece is handmade, and the beads are selected for color, clarity, texture, and how they work together in the design.

PART 2: NATURAL CRYSTAL PRODUCTS

  1. Why does the crystal I received look different from the photo on your website?

This is because natural crystals, gemstones, and minerals have inherent variations. Each stone is unique. Differences in:

  • Color (shades, tones, hues)
  • Texture (smooth, rough, or uneven surfaces)
  • Size and shape (natural stones vary slightly)
  • Inclusions, fissures, or natural markings

These are not defects. They are proof of authenticity and what makes each piece special. No two pieces are identical. See our Disclaimer for full details on natural variations.

  1. Are your crystals authentic natural stones?

Yes. All our crystals, gemstones, and minerals are 100% natural and authentic. We do not sell synthetic, lab-created, or imitation stones unless explicitly stated.

  1. How do I care for and clean my crystal jewelry?

To keep your crystal jewelry in good condition:

  • Avoid exposure to harsh chemicals (perfume, hairspray, cleaning products)
  • Remove before swimming, showering, or exercising
  • Clean gently with a soft, dry cloth
  • Store in a soft pouch or separate compartment to avoid scratches
  • Some stones may fade in direct sunlight — store away from prolonged sun exposure

For specific stone care instructions, please refer to the product description or contact us.

  1. Can I wear my crystal jewelry every day?

Yes. However, please note that natural stones can be delicate. Prolonged exposure to water, sweat, or impact may cause damage over time. We recommend removing jewelry during high-impact activities, swimming, or heavy exercise.

  1. Do your crystals have healing or metaphysical properties?

Our product descriptions include traditional beliefs and cultural associations about crystal properties for informational purposes only. These statements:

  • Are not evaluated by any medical authority
  • Are not intended to diagnose, treat, cure, or prevent any disease
  • Are not a substitute for professional medical advice

Any metaphysical claims are based on historical and cultural traditions, not scientific evidence. Results vary from person to person.

  1. What if my crystal arrives broken or damaged?

If your product arrives damaged, please contact us within 14 days of delivery with:

  • Your order number
  • Photos showing the damage
  • A brief description of the issue

We will arrange a replacement or refund per our Refund and Returns Policy.

  1. Can I request a specific color or size variation?

Because our products are made from natural stones, we cannot guarantee specific color, size, or pattern variations. The product you receive will be unique. If you have a strong preference, please contact us before ordering, and we will do our best to accommodate (but cannot guarantee).

PART 3: ORDERS, SHIPPING, AND RETURNS

  1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), and other payment methods available at checkout. All payments are processed securely through our third-party payment processors.

  1. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Please see our Shipping Policy for detailed information on processing times, shipping methods, and customs duties.

  1. How long does shipping take?
  • Domestic (China): 3-7 business days after processing
  • International Standard: 10-25 business days after processing
  • International Express (where available): 5-12 business days after processing

Processing time (3-7 business days) is separate from shipping time. Please see our Shipping Policy for full details.

  1. Will I have to pay customs fees or import duties?

International customers are responsible for any customs duties, import taxes, or handling fees imposed by their country. CalmByLili does not collect these fees and has no control over them. Please check with your local customs office before ordering.

  1. Can I return or exchange my product?

Yes, but only under specific conditions:

  • Product arrived damaged or broken
  • You received the wrong product

Due to the natural uniqueness of our products, color/size variations are not valid reasons for return. Customized or engraved items cannot be returned. See our Refund and Returns Policy for complete details.

  1. How do I request a return?

Contact us at [your email address] within 14 days of delivery with:

  • Your order number
  • Photos showing the issue (damage or incorrect item)
  • Brief description

We will respond within 2 business days with instructions.

  1. Can I cancel or change my order after placing it?

If you need to cancel or modify your order, please contact us immediately. Once your order has entered processing or shipping, we may not be able to cancel or modify it. If cancellation is successful, you will receive a full refund.

  1. How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number (where available). Please allow up to 48 hours for tracking information to update.

  1. What if my package is marked “delivered” but I didn’t receive it?

If your tracking shows “delivered” but you have not received the package:

  • Check with neighbors or building management
  • Contact the shipping carrier directly
  • Contact your local post office

Once a package is marked delivered by the carrier, CalmByLili is not responsible for lost or stolen packages. Please ensure your shipping address is secure.

Thank you for visiting CalmByLili. We are here to help.